A Referral Agent Must:
- Discontinue providing services to a client who notified the Referral Agent in writing that the client no longer wishes to use the services of the Referral Agent. If the Referral Agent has received compensation from the facility for a referral that has been made, the client may notify the Referral Agent in writing that he/she wish to use the services of another Referral Agent in the future for referral to another facility in a subsequent move. The client’s written notice shall identify the name of the facility and the move-in date of the original referral made by the Referral Agent.
- Provide the required disclosures to the client in writing in a conspicuous and clear manner. The disclosure may be made orally first if the agent makes an audio recording with the consent of the client and thereafter provides the client a written disclosure.
A Referral Agent May Not:
- Provide a referral to a long-term care facility/home for compensation unless registered with ODHS.
- Refer a client to a facility in which the Referral Agent or an immediate family member has an ownership interest.
- Contact a client or authorized representative who has requested in writing that the Referral Agent stop contacting them.
- Share a client’s placement information with or sell a client’s placement information to a facility or marketing affiliate without obtaining affirmative consent from the client or his/her authorized representative for each instance of sharing or selling such information.
Privacy Policy. A copy of the Referral Agent’s privacy policy is viewable here.
Facility Complaint History. The Oregon Department of Human Services (ODHS) website listing complaints concerning facilities/care communities is found at: https://ltclicensing.oregon.gov
